Shipping & Return Policy

SHIPPING POLICY

We are happy to send your order within the United States, APO/FPO, and to Canada addresses. Please note that we do not ship internationally (except Canada) or to U.S. territories and P.O. Boxes.

Orders will be shipped via USPS. Orders are usually processed within 1-2 business days, however sometimes longer due to production delays. Once the order is processed, a tracking number will be delivered to you via email. Standard U.S. postal shipments usually arrive within 2–7 business days once shipped. Shipping times are not guaranteed and are subject to change at any time and without notice. Check your tracking number included in the supplied email for package tracking information.

For questions about shipping policies, please contact customer service. Neo Blue Jeans understands that getting your items quickly is important to you, so we make every effort to process your order quickly.

RETURNS/EXCHANGES

LOST/STOLEN ORDERS

Return or exchange of your purchase will be allowed for up to 30 days from the original purchase date.

Items purchased on sale/clearance are final sale and cannot be returned or exchanged.

Products must be unwashed and in the condition you received them and in the original box or packaging. Items that have been worn or damaged will not be accepted.

In order to process a return or exchange, please contact our customer service department to process your return (info@neobluejeans.com)

The customer is responsible for return shipping on all returns.

In the event we made a mistake when shipping the order (we shipped the wrong size, color, style, etc.), we will issue a return label.

Once the return/exchange is received and inspected by our fulfillment center (usually within 72 hours of receipt), the refund will be processed and a credit will be automatically applied to the customer's credit card or original method of payment within 7-10 business days. Please note that depending on the credit card company, it may take additional 2-10 business days after the credit is applied for it to post to your account.

Please note that shipping costs are not refunded for any reason.

It’s fairly common for a package delivered by some carriers to be marked delivered 1-2 business days before it actually arrives. Remember to check with family members, neighbors, and apartment managers. If you still don’t have your package, you can contact Customer Care, but be advised Neo Blue is not responsible for lost or stolen packages, once they are confirmed delivered.